Enter the departure location in the “From” field and the destination in the “To” field. You can enter the name of the place or specify the exact address. The drop-down suggestions will make the search faster and easier.

Then, click on the “Continue” button. Select the required transfer class and continue with the booking.

Select the city or enter the exact address of the hotel from which you need to get to the airport in the "From" field. The price does not depend on where our driver picks you up, but it should be within the city limits. Enter the name of the airport in the "To" field.

Important note: Please calculate your pick-up time by taking into account the estimated ride time (as shown on the website) and another 3 hours for check-in at the airport.

If you require a transfer from an airport or railway station, we recommend that you specify your flight arrival time as the start of your transfer. This will make it easier for the driver to organise the meeting.

Important note: If you have been notified of a change in arrival time, please let us know so that we can negotiate any urgent changes with the carrier.

If you require a transfer from a hotel to an airport, please state the time you wish to be met at reception. You will need to calculate the departure time by yourself. We recommend that you add 3 hours for airport check-in to the time of the ride. The approximate time the driver will need to arrive at the airport is shown on the booking page.

For example, if your flight departs at 14:00 and the transfer time is 1 hour, the pick-up time should be 10:00.

You can find the duration of the transfer on our website and on your booking confirmation voucher (pdf file, downloadable after booking).

Important note: The duration is approximate and may vary depending on traffic, time and date of transfer, public holidays, etc. Please make changes to your order in advance if you receive new information about the traffic situation.

If you are booking a transfer from the airport, you must enter your flight number with both letters and numbers.

For example, FR1870 is a complete flight number and 1870 is incomplete.

If you give us an incorrect flight number, our driver will not be able to track your flight.

The timing depends on the vehicle class. Premium class vehicles or Minibus for 10, 13, 16 or 19 pax should be booked at least 24 hours in advance.

Standard vehicles (Micro, Economy, Comfort, Minivan 4 pax, Minibus 7 pax) should be booked at least 16 hours prior to your trip.

If you don't have that much time, you can book an urgent transfer. We will inform you as soon as possible whether we can provide the service or not.

Once you have completed the booking, you will receive a confirmation e-mail with a voucher detailing your booking number and all the relevant information for your trip.

If you do not receive the confirmation e-mail, please contact our manager by e-mail at order@zori.cab or via online chat.

Enter the exact address of your destination or the name of your hotel.

Important note: A hotel address is usually given on the hotel voucher - a document that confirms your booking and is sent to you after you have reserved a room.

You can book your return transfer when you book a one-way trip. To do this, enter the date and time of your return transfer in the special field on the booking form.

If the route of your return transfer is different from your outward journey, you will need to make two separate reservations.

Regardless of age, each child is considered a passenger and you should take this into account when entering the number of passengers when booking.

You can select the type of child seat you require when entering your booking details. Child seats are charged extra.

Child seats are required in most countries. The safety of transporting children is regulated by law, and there are penalties for not using child seats.

If you don't book a child seat, the driver has the right to refuse the transfer.

There are two ways to change your booking:

1. Via your personal account, at least 24 hours before the trip (to get there, click on Personal Account in the e-mail we sent you and set the password).

2. By contacting our support team, if it is less than 24 hours before your transfer.

Important note: Changes in your order requested less than 1 day before the trip may be declined.

There are two ways to cancel your booking:

1. Via your personal account, at least 24 hours before the trip (to get there, click on Personal Account in the e-mail we sent you and set the password).

2. By contacting our support team, if it is less than 24 hours before your transfer.

Important note: In case of urgent cancellation, we will not be able to refund the deposit. The free cancellation period is stated in the e-mail and on the Modify/Cancel booking page.

For airport transfers, the driver will meet you at the arrivals area exit. It is located after the passport control and the baggage claim areas.

For hotel transfers, the driver will wait in the lobby.

Detailed meet-up instructions can be found in your trip confirmation voucher. It will also include the driver’s telephone number.

Important note: Your driver will meet you with a nameplate displaying the first and last names you provided during the booking.